Director of Operations – Service Delivery
NimbyxTaguig, Metro Manila, Philippines3 days ago
Job descriptionBuild and scale operational playbooks for consistency and performance excellence. Champion Lean, Six Sigma, and automation initiatives to improve efficiency and reduce waste. Partner with Engineering and Product teams to enhance production tools and automate key processes. Establish a culture of accountability, ownership, and continuous learning. Mentor and empower managers to lead high-performing teams with clear expectations and measurable goals. Drive alignment and collaboration across operations, quality, and support departments. Maintain a hands-on leadership approach — engaged, visible, and actively solving problems on the floor. Proven experience leading large-scale production or service delivery teams (200+ FTE) with measurable improvements in TAT, rework, and output per FTE . Strong background in operations, manufacturing, or service delivery management in a high-volume, data-driven environment. Hands-on expertise with Lean / Six Sigma methodologies and process automation. Proficiency in operational analytics, KPI dashboards, and performance reporting. Strategic yet execution-focused leader who thrives in a flat, fast-moving culture . Exceptional communication, coaching, and change management skills. Resilient and results-oriented mindset — balances data with empathy and action. Director Full-time Management and Manufacturing Industries : Technology, Information and Media
Overview
Nimbyx Taguig, National Capital Region, Philippines
Join to apply for the Director of Operations – Service Delivery role at Nimbyx
Nimbyx and EviSmart™ are reimagining the future of digital dentistry. Through advanced AI-powered workflow automation and CAD design outsourcing, we empower dental labs and clinicians in more than 26 countries to deliver smarter, faster, and better care.
We’re now seeking a results-driven Director of Operations – Service Delivery to lead our large-scale design production teams. You’ll oversee hundreds of designers and managers, ensuring exceptional throughput, turnaround time, and quality in a fast-paced, SLA-driven environment.
What You’ll Do
Operational Leadership
- Oversee a production team of 350+ CAD designers across multiple shifts and 10+ frontline managers.
- Drive operational performance through strict adherence to SLAs, throughput targets, and turnaround time (TAT).
- Ensure top-tier quality control while minimizing rework percentage and production delays.
- Lead daily operations reviews using real-time dashboards and data-driven KPIs.
- Implement best practices in workflow optimization, workforce planning, and cross-shift coordination.
Process Optimization & Continuous Improvement
Team Management & Development
What We’re Looking For
Why Join Us?
High Impact : Lead operations that directly power the global dental design ecosystem.
Culture of Excellence : Join a company that values accountability, innovation, and craftsmanship.
Career Growth : Drive large-scale transformation and help shape the future of service delivery in health tech.
Perks That Matter : Competitive salary, performance bonuses, comprehensive health insurance, and generous PTO.
Ready to build and lead world-class operations?
If you’re a hands-on leader who thrives on data, discipline, and continuous improvement, we’d love to hear from you.
Apply now and own the future of Service Delivery at Nimbyx / EviSmart™.
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Director Service Delivery • Taguig, Metro Manila, Philippines
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