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Senior Associate (CSR) | Onsite | Dayshift
TASQ Staffing SolutionsTaguig, Metro Manila, Philippines1 day ago
Job type
- Quick Apply
Job descriptionRespond to customer inquiries promptly and professionally via phone, email, or chat. Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Maintain accurate records of customer interactions and transactions. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Provide feedback on the efficiency of the customer service process. Stay updated on product knowledge, promotions, and company policies. Good English communication skills
Work Setup : Onsite in McKinley, Taguig / Pasay
Shift Schedule : Day shift; 5-day work including Saturday
Target Start Date : On or before October 20
Requirements :
- At least 2.5 years as a voice CSR inbound and / or outbound in an international account
Responsibilities :
The customer service team member is the first point of contact for customers for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties :
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Csr • Taguig, Metro Manila, Philippines
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