Senior Operations Manager
ConcentrixPasig, Metro Manila, Philippines23 days ago
Job descriptionReview and analyze program performance to determine program needs Approve personnel activities concerning hiring, training, development and performance management Act when necessary as a problem solving escalation point for Supervisors and front line RAs Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage Identify and oversee program / problem resolution Maximize potential of subordinates through coaching, development and effective performance management methods Track client issues and maintain client correspondence and issue resolution Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and / or reduced operating expenses.
Senior Operations Manager
Concentrix Pasig, National Capital Region, Philippines
Make that bold move today! Join Concentrix as a Senior Operations Manager!
What you need
- Must have at least 3 years SOM experience
- Should have collections background experience
- Must be willing to work on-site in Bridgetowne and able to work on shifting schedules.
- Strong analytical, problem solving and general troubleshooting skills
- Ability to communicate technical issues in non-technical terms
- Able provide customer and technical support to customers through inbound phone, chat and email requests
What will you be doing?
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
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Operation Manager • Pasig, Metro Manila, Philippines
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