Senior Operations Manager

UnifyCX Quezon City, National Capital Region, Philippines

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Join to apply for the Senior Operations Manager role at UnifyCX

UnifyCX Quezon City, National Capital Region, Philippines

Join to apply for the Senior Operations Manager role at UnifyCX

Unify CX is looking for an extraordinary Senior Operations Manager to join our motivated and ambitious team.

Role : Senior Operations Manager

Work Location / Setup : Philippines | On-Site

Shift Schedule : 5-day work week | Shifting Schedule | Graveyard

Benefits : Day 1 HMO | Day 1 Life Insurance

What Will You Do?

As the Senior Operations Manager, is responsible for the running of the day-to-day operations of the accounts / lines of business in the contact center operations. The role includes being one of the main points of contact with clients and is also responsible for managing the performance of Operations Managers (OMs) and / or Team Leaders in the operations department.

As an SOM, the role also requires meeting / exceeding service level agreements (SLA's) defined in any statement of work with UnifyCX. clients.

The SOM is also responsible for the coaching, support and development of operations staff and ensuring operational continuity by building a good pipeline of support and leadership bench strength that ensures UnifyCX ability to scale up its operations.

It is expected that the SOM has a continuous improvement mindset to ensure key performance indicators (KPIs) of each position and