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Customer Service Representative - 002

SuperStaffAngeles, Pampanga, PH

30+ days ago

Job type

Quick Apply

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

KEY RESPONSIBILITIES :

Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring

about an order, product information, and general order assistance

Identify customers’ needs, clarify information, research every issue, and provide solutions and / or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by going the extra mile

Stay current with industry changes / trends to provide best in class service

Meet personal / team qualitative and quantitative targets

Requirements

Proficient in the required language

Excellent organizational and time-management skills.

Ability to work in a fast-paced environment.

Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.

Strong affinity for customer services.

Shows the ability to calm patients during a stressful situation.

Proficient with Microsoft Word, Excel, and Outlook

Benefits

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

VL and SL cash conversion

Annual Performance-Based Merit Increases and Employee Recognition

Great Company Culture

Career Growth and Learning

A laptop will be provided by the company

Onsite

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Customer Service Representative • Angeles, Pampanga, PH

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