Customer Service Representative

The Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives , address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed to ensuring customer satisfaction through accurate and timely assistance.

Key Responsibilities :

Customer Support :

• Handle inbound and outbound calls professionally, ensuring a high level of customer service.
• Respond to customer inquiries via email with clear, accurate, and timely communication.
• Assist Territorial Representatives  with product-related inquiries, order statuses, and service requests. There will be occasions that customers will be routed to inbound calls.
• Maintain a positive and empathetic attitude toward customers at all times.

Escalation Management :

Data & Documentation :

Process Improvement :

Requirements

Benefits