Marketing Specialist (US)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

The HelloConnect Marketing Specialist plays a key role in supporting North America Partnerships by handling the day-to-day execution of marketing operations, with a focus on accuracy and efficiency in all assigned tasks. This includes serving our US brands, ensuring seamless campaign setup, clear workflows, and end-to-end administrative support across operations. This is an execution-focused role that requires strong attention to detail, responsiveness, and strict adherence to SOPs. The specialist must be able to work independently, meet deadlines, and deliver precise, reliable results. This role reports directly to the HelloConnect Marketing Team Lead and contributes to a team of 5 other specialists covering the North American Market.

Key Responsibilities

• Execute day-to-day marketing operations across partnership teams, executing a high volume of tasks such as voucher and tracking URL creation, order processing, and MEL invoicing.
• Prevent and resolve relevant escalations, conduct thorough QA, applying critical thinking, and follow instructions to ensure output is complete, accurate, and efficient.
• Identify and escalate workflow blockers or performance gaps to the HelloConnect Marketing Team Lead, assisting in solutions that drive partner success.
• Pull and analyze data to help identify patterns, trends, and actionable insights.
• Document reports, escalations, and process changes clearly to support consistency and future reference.
• Actively engage with Partnerships Ops and cross-functional stakeholders to gather information, share findings, adapt to business needs, and provide support within scope.

Skills and Preferred Qualifications

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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