Job Description
This is a remote position.
Schedule :
- 40 hours a week
- Monday - Friday 9 am-6 pm EST - includes 1hr-unpaid break
Mission
Book 5+ qualified estimates / month for clients through a mix of outbound prospecting, fast inbound response, and disciplined CRM operations. Support marketing operations by posting pre-made content, managing reputation, and ensuring reporting compliance.
Core Responsibilities
1. Lead Handling (Inbound)
Monitor HubSpot forms & live chat in real time.Return calls within 10 minutes during business hours.Qualify leads and book estimates directly on the calendar.2. Outbound Prospecting (Primary Focus)
Load lead lists and send cold emails daily.Execute a structured call cadence : 100 attempts over 10 business days.Nurture prospects and convert them into qualified booked estimates.3. CRM Hygiene & Data Integrity
Create / merge contacts in HubSpot.Set lifecycle stages and deal stages consistently.Tag lead sources (Outbound, Meta, Google, Web).Log notes and set clear next-step tasks after every interaction.4. Reputation & GBP Management
Post pre-made content to Google Business Profile 1–2× per week.Request reviews from clients within 48 hours of “Won” jobs.Reply to all new reviews professionally and on time.5. Reporting & Analytics
Update daily KPIs (calls, emails, booked estimates).Contribute to weekly analytics refresh.Surface blockers in the Monday Work-in-Progress (WIP) meeting.6. Compliance & Quality
Follow TCPA / DNC and CAN-SPAM guidelines.No auto-dialers without prior consent.SMS outreach only with explicit opt-in.Protect client and company data.Key Performance Indicators (KPIs)
5+ Qualified Estimates booked / monthSpeed-to-lead : ≤10 minutes during business hoursCall cadence : ≥100 attempts per new lead in 10 business daysCRM compliance : 100% of calls / emails logged same day + next task setReview requests : Sent within 48 hours of “Won” jobs + reminder at 5 daysQualifications & Requirements
Sales or appointment setting experience is a must.Inbound and Outbound call experience requiredBackground in real estate or property management is a strong plus.Excellent spoken English (clear voice, near-native fluency required).Strong phone presence with sales confidence.HubSpot CRM experience preferred.Disciplined note-taking and attention to detail.Reliable internet connection and quiet work environment.Familiarity with Microsoft Office Suite (Excel, Outlook, Teams).(Preferred) Knowledge of Digital Marketing, SEO, and WordPress CMS.Definition of a Qualified Lead
Counts toward KPI only if the lead meets all criteria :
Homeowner / property manager in approved service areas.Meets minimum job size ($1.5k+ repairs | $8.5k+ projects).Ready to schedule an estimate within 7 days.Valid phone number and email.Not a duplicate lead within the past 60 days.Independent Contractor Perks
IncentivesHMO Coverage for eligible locationsPermanent work-from-homeImmediate hiringZR_27731_JOB
Requirements