Process Consultant / Black Belt (Pasay) | Onsite

Work Setup : Onsite (MOA Pasay)

Shift : GY Shift

Responsibilities :

• Process Transformation : Conduct process deep dives, create process maps, identify improvement opportunities, develop and implement transformation roadmaps for in-scope processes. Identify opportunities for automation, analytics, and data science solutions to enhance efficiency, quality, experience, and health outcomes.
• Business Acumen and Strategic Alignment : Align process improvements with organizational objectives and customer needs. Closely work with cross-functional teams, motivating operations team to adopt new processes while effectively managing resistance to change. Focus on delivering measurable financial results while maintaining a positive cost-benefit ratio.
• Collaboration with Operations Leaders and Clients :
• Ensure process metrics and KPIs meet best-in-class standards with defined roadmaps
• Conduct deep dives to identify bottlenecks and improvement opportunities
• Develop and propose solutions, create business cases, and secure stakeholder approval
• Deploy approved solutions within agreed timelines and budgets
• Communication and Collaboration : Engage diverse stakeholders (clinicians, administrators, patients) with excellent communication skills. Synthesize complex data into actionable insights and present them clearly.

Qualifications :

Preferred experience (good to have) :