Trainer and Quality Lead
Cobden & Carter InternationalQuezon City, Metro Manila, Philippines1 day ago
Job descriptionAt least 2 year-experience in developing and implementing training & quality assurance programs in a call center environment Excellent communication and coaching skills. Familiarity with BPO processes and client expectations. Proficiency in using training management systems and tools. Amenable to work in Quezon City. Amenable to work on a shifting schedule, weekends & holidays.
Responsibilities
- Design and sustain training programs aimed at enhancing service delivery.
- Evaluate and oversee training sessions to ensure they meet quality and effectiveness standards.
- Review performance metrics to pinpoint areas needing improvement.
- Revise training materials according to operational demands.
- Maintain compliance with quality standards and client specifications.
- Leverage technology to optimize training processes and track performance.
- Provide feedback and suggestions to elevate customer satisfaction.
Qualifications
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Trainer • Quezon City, Metro Manila, Philippines
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