LTL Operations Specialist

Job Description

This is a remote position.

LTL Operations Specialist (Remote)

About the job

ARS Logistics (Authorized Agent of Trinity Logistics) is a family owned and operated Third Party Logistics company with 20+ years of history. We are proud of what we have built through strong and lasting relationships with our customers and team members.

The LTL Operations Specialist is responsible for delivering operationally excellent transportation services within our less-than-truckload (LTL) division. This role manages the day-to-day execution of LTL shipments, serving as the key link between carriers, internal stakeholders, and customer representatives . The ideal candidate is detail-oriented, solutions-driven, and thrives in a fast-paced logistics environment.

Start Date : ASAP

Why you’ll Love Working Here :

Direct Impact : Play a key role in ensuring shipments move smoothly and customers receive exceptional service.

Problem-Solving Every Day : Tackle challenges head-on and find solutions that keep freight moving efficiently.

Collaborative Team : Join a supportive group of logistics professionals who value teamwork and open communication.

Dynamic Industry : Experience the fast-paced world of LTL logistics where no two days are the same. Company offers structured upward mobility.

Essential Duties and Responsibilities :

Serve as the primary liaison between LTL carriers and internal stakeholders by booking shipments, securing capacity and pricing, and managing post-delivery adjustments.

Act as the main point of contact for carriers and customers to ensure seamless execution and resolution of operational needs.

Track and trace LTL shipments to provide timely updates and proactive issue management.

Ensure accurate and timely data entry within the Transportation Management System (TMS).

Identify opportunities for efficiency, cost savings, and process improvements; assist with implementation of changes.

Interpret, train, and enforce company policies and procedures consistently.

Perform additional duties, as qualified, to support team and departmental success.

Competencies :

Relationship Management

Problem Solving

Customer Service Focus

Professionalism

Detailed, Accurate, and Efficient

Strong Verbal & Written Communication

Dependability and Initiative

Requirements

Education / Experience :

HS Diploma / GED equivalent . Associate degree preferred.

1 year of previous transportation / distribution experience preferred

Ability to work under pressure and in a fast-paced environment.

Requirements you need to bring :

Operational in Microsoft Outlook, Word, Excel, and PowerPoint.

Backup power

Backup internet

2 to 3 screens

Back up computer

Benefits

Benefits :

$7. 00 per hour base rate with structured growth plan in the company.  Requirements

What you will do : Strategic Efforts : Develop new and grow existing Carrier Relationships by selling our freight network. Serve as a carrier facing brand ambassador as we continue to identify programs and initiatives that enhance the carrier experience. Ensure our office can provide rates that win contracts / accounts for all TL modes. Develop strategic relationships with carriers that provide capacity on targeted lanes. Bring your expertise to conduct cost analysis on current shipments and develop a plan to reduce carriers and work with sales to keep the carrier with our freight round trip. Develop capacity that allows sales to target areas with rates that will ensure new business opportunities. Participate in RFP and other sourcing events, aligning specific opportunities with target carriers Daily Responsibilities : Support day-to-day operations by aggressively soliciting and negotiating capacity and rate commitments while executing contractual agreements. Accountable for the TL modes being covered with capacity and are effectively tracked by the carrier / operations team. Conduct analysis on cost and utilize tactics on all TL modes to ensure spot market buys of capacity remain at market price or below. Teach, coach, and mentor the spot market carrier representatives in buying efforts that ensure capacity is acquired either at market price or below. Utilize carrier relationships to acquire capacity that may not be accessible through normal spot market posting boards. Requirements you need to bring : Experience with Truckload Carrier Sales and has a track record of success. Bachelor's degree or appropriate combination of education and experience. 2+ years of Carrier Sales / Carrier Development / Customer Service to corporate accounts. (Military and other experience can be substituted in some cases.) Must be willing to travel as required to meet with key accounts. (<5%) Experience with reading, analyzing, and interpreting business data and reports, as well as ability to write reports and professional business correspondence and present to management. After hours or weekend work (phone calls) as required by business demands and / or seasonality typical to transportation. (Infrequent) Operational in Microsoft Outlook, Word, Excel, and PowerPoint. Preference given to those with : Familiarity with CRM and Business Intelligence Systems helpful and generally strong computer skills Experience with large scale bids. Experience working with remote teams. Travel requirement : Travel < 5% Ability to commute / relocate : Charlotte, NC 28273 : Reliably commute or planning to relocate before starting work (Required) Work Location : One location