Digital Services Operations Specialist

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Job Summary

We are seeking a skilled and detail-oriented Digital Services Operations Specialist to support and maintain a variety of enterprise applications—including proprietary platforms and eCommerce solutions. In this role, you will manage daily operations, oversee change requests, support integrations, and ensure high performance and stability across systems. You’ll collaborate with business stakeholders, technical teams, and third-party partners to resolve issues and deliver an optimal user experience. A strong background in application support, digital operations, and system configuration is essential.

Key Responsibilities

1. Platform Support & Configuration

• Ensure applications are properly configured to meet business requirements, including user types, workflows, and rules.
• Maintain accurate and up-to-date system configurations and documentation.
• Troubleshoot and resolve configuration issues in a timely and effective manner.

2. Operational Monitoring & Optimization

3. Change Request Execution

4. Order & Transaction Management

5. Incident Management & Issue Resolution

6. Integration Oversight

7. Compliance & Security

8. Continuous Improvement

9. Documentation & Knowledge Sharing

Key Skills and Attributes

Qualifications

Additional Notes

This is a globally collaborative role based in Manila, supporting team members across different time zones. Success in this position requires a proactive, solutions-oriented mindset with the ability to advocate for improvements and stay ahead of potential issues. The ideal candidate is not just reactive but takes ownership in driving support excellence and operational efficiency.