Operations Support Team Lead

As an Operations Support Team Lead at PayFuture, you will play a critical role in managing the

Operations Support team, ensuring top-notch service delivery and client satisfaction. You will

lead and mentor a team of Operations Support Associates while also overseeing day-to-day

operations, implementing processes, and enhancing team performance.

Requirements

• Leading and motivating the operations support team to achieve organizational goals
• Managing the team’s performance, offering feedback, and conducting performance evaluations
• Providing training and development opportunities for team members
• Ensuring proper documentation of customer interactions and compliance with quality standards
• Coordinating with other departments to resolve client issues effectively
• Identifying process improvements and implementing changes as necessary
• Monitoring team workload and ensuring timely resolution of client inquiries
• Reporting on team and individual KPIs to senior management
• Handling escalated client issues and complaints
• Providing insights and feedback on product enhancements based on client interactions

You will be a good fit if you :

Additional Requirements :

Education :

Bachelor’s degree in Business, Communications, Customer Service, or a related field (preferred

but not required).