General Manager

Location : Makati City, National Capital Region

Job Type : Permanent

Job Description

We are seeking an experienced General Manager to lead our operations in the Philippines, reporting directly to the CEO / Founder. The ideal candidate will be responsible for overseeing day-to-day operations, financial management, and client relations while driving the company's growth and maintaining its culture of excellence.

Key Responsibilities

• Leadership and Management : Oversee and manage daily operations to ensure smooth workflow across all departments (SEO, PPC, Social Media, Content, etc.). Lead and mentor department heads, fostering a culture of transparency, accountability, and growth. Ensure clear communication channels between teams and senior management to align on company goals.
• Financial Oversight : Develop and monitor financial KPIs, including profitability, cash flow, and operational cost management. Lead initiatives to reduce churn, restore profitability, and execute on executive salary loan repayments. Oversee budgeting and financial forecasting, providing regular financial updates to the CEO / Founder and shareholders.
• Operations Management : Streamline and improve internal processes to ensure operational efficiency, including service delivery for clients in the US and the Philippines. Manage workforce allocation, ensure teams meet client service level agreements (SLAs), and maintain quality standards. Implement a system to monitor and track key business metrics, customer retention, and financial performance, ensuring the company has real-time insights into its operational health.
• Compliance and Risk Management : Ensure compliance with both Singaporean corporate governance (for the parent company) and Philippine regulations. Identify and mitigate operational risks, ensuring the company adheres to data privacy regulations, particularly for digital marketing services.
• Client Relations : Build and maintain strong relationships with key clients in both the US and the Philippines. Address client concerns proactively to improve retention and manage the lifecycle of client projects, including renewals and upsells.
• Business Development (Bonus) : Support the company's growth strategy by identifying new market opportunities, potential partnerships, and service line expansion. Work closely with the sales and marketing teams to refine business development tactics.

Qualifications

Nice-to-haves

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