Administrative Support Officer ActionStep (#4mcyh)

In this role, you will provide essential administrative support to our property and conveyancing team, ensuring smooth operations and efficient processes.

Assist in preparing and organizing property documents

Coordinate property inspections and appointments

Communicate with clients and stakeholders professionally

Manage and update property databases and records

Support the team with general administrative tasks

Responsbilities

Monitor and manage PEXA workspace stages, ensuring all tasks are completed in a timely manner

Preparation of Settlement Statements ahead of settlement following up any outstanding information

Assist with the preparation and completion of data required within PEXA

Coordinate with lawyers, conveyancers, and external parties to ensure settlements proceed without delay

Troubleshoot basic PEXA, client & QRO issues or escalate technical concerns as necessary

Contact clients to request missing information, documentation, or signatures as required for matters

Maintain polite and professional communication with clients via phone, & email

Follow up outstanding client responses in line with internal timelines and escalate where necessary

Provide regular updates to legal staff on the progress of client follow-ups

Accurately input and maintain client and matter data in the Actionstep Practice management system

Scan, save, and file incoming documentation in accordance with firm procedures

Assist with preparation of standard letters and documentation using firm templates on Actionstep such as first letters and final letters

Support lawyers and conveyancers with administrative tasks related to property transaction

Strong attention to detail and accuracy in data handling.

Excellent organisational and time management abilities.

Clear and professional written and verbal communication skills.

Proficient with Microsoft Office, Outlook, Actionstep, and PEXA.

Ability to work both independently and as part of a team.

Pre-employment Requirements :

BIR as you are a contractor (Required to submit any contributions required by the government.)

NBI or Police Clearance

Any Government-issued ID