Key Responsibilities :
- Schedule and dispatch technicians based on availability and urgency.
- Manage work orders and service request triage.
- Generate invoices and process billing in QuickBooks or similar.
- Assist with payroll time entry and PTO tracking.
- Coordinate client communication and service confirmations.
Qualifications :
1–2 years of admin experience in service-based industries.Strong organizational and time zone management skills.Familiarity with dispatch and scheduling tools.Excellent communication skills across phone and email.Basic understanding of payroll and billing.Tools Experience (Preferred) :
Housecall ProServiceTitanJobberQuickBooksSystem Requirements :
Main Computer Processor : at least i3 8th gen or i5 6th gen (quad-core) or higher
Back-up Computer Processor : at least dual-core or higher
Computer Memory / RAM : at least 8 GB (for both primary and back-up computers)
Operating System : at least Windows 10 64-bit
Internet Speed :
Primary Connection : at least 10 Mbps wired (10 Mbps and above preferred)
Back-up Connection : at least 5 Mbps