L3 IT Support Technician | AU - WFH | M365 & Intune

Job Description

Set-up and Location : Work From Home | Philippines

Work Schedule : 7 : 00 AM to 4 : 00 PM (QLD) | 5 : 00 AM to 2 : 00 PM (PH)

Employment Type : Full-time

Ready to take your IT career to the next level?

As a Level 3 IT Support Technician, you’ll be the go-to expert for complex escalations and system improvements, ensuring smooth technical operations. You’ll work closely with the Service Desk Coordinator and Projects team, handling advanced issues, driving automation, and providing mentorship to junior technicians.

This role is ideal for someone with deep technical expertise, strong problem-solving skills, and a passion for optimizing systems and processes.

What You’ll Do :

You’ll be the kind of person who :

You’ll be the kind of person who enjoys getting things done and doing them right. In this role, you will :

• Resolve advanced support tickets escalated from the Level 2 team.
• Provide expert-level support across Microsoft 365, Azure AD, Defender, Intune, and Conditional Access administration .
• Solid PowerShell for day-to-day M365 tasks.
• Deploy, configure, and manage both on-premise and cloud infrastructure.
• Manage firewalls, VLANs, site-to-site VPNs, and other complex network setups.
• Utilize automation tools such as RMM, PowerShell, and ImmyBot to streamline recurring technical tasks.
• Support phone systems (3CX or similar platforms).
• Maintains and continuously improves internal and client documentation.
• Assists in project delivery and implementation as required.
• Habit of documentation and knowledge sharing; mentors L2s; ownership mindset.

Requirements

What You’ll Bring

We’re looking for someone who :

Nice-to-Haves

Benefits

Why You’ll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)

Paid Leaves : Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

Employee Engagement Activities : Year-End Party, Family Day, Team Building, and more!

Let’s Talk If you’re thinking “this sounds like me”—it probably is. Click apply.

We can’t wait to meet you.

Requirements

Set-up and Location : Work From Home | Philippines Work Schedule : 7 : 00 AM to 4 : 00 PM (QLD) | 5 : 00 AM to 2 : 00 PM (PH) Employment Type : Full-time Ready to take your IT career to the next level? As a Level 3 IT Support Technician, you’ll be the go-to expert for complex escalations and system improvements, ensuring smooth technical operations. You’ll work closely with the Service Desk Coordinator and Projects team, handling advanced issues, driving automation, and providing mentorship to junior technicians. This role is ideal for someone with deep technical expertise, strong problem-solving skills, and a passion for optimizing systems and processes. What You’ll Do : You’ll be the kind of person who : You’ll be the kind of person who enjoys getting things done and doing them right. In this role, you will : Resolve advanced support tickets escalated from the Level 2 team. Provide expert-level support across Microsoft 365, Azure AD, Defender, Intune, and Conditional Access administration. Solid PowerShell for day-to-day M365 tasks. Deploy, configure, and manage both on-premise and cloud infrastructure. Manage firewalls, VLANs, site-to-site VPNs, and other complex network setups. Utilize automation tools such as RMM, PowerShell, and ImmyBot to streamline recurring technical tasks. Support phone systems (3CX or similar platforms). Maintains and continuously improves internal and client documentation. Assists in project delivery and implementation as required. Habit of documentation and knowledge sharing; mentors L2s; ownership mindset. Requirements What You’ll Bring We’re looking for someone who : Has 3+ years of experience in an MSP or equivalent Level 2 / 3 technical support environment. Is confident managing Azure AVD, FSLogix, networking, firewall configurations, and server administration. Can prioritise and manage multiple tasks within defined SLAs, collaborating closely with the Service Desk Coordinator. Possesses excellent communication skills, both written and verbal — and isn’t afraid to pick up the phone to speak with clients. Takes ownership and accountability, ensuring work is completed to a high standard. Values teamwork, integrity, and continuous improvement. Holds Microsoft certifications or an IT-related degree Tooling : Microsoft 365 / Azure / Entra / Intune, security portals; ConnectWise PSA and ConnectWise RMM (CW Manage / “Command / Continuum / MM”); PowerShell for M365 admin; UniFi & Fortinet firewalls; deploy stack items (e.g., ThreatLocker, email filtering). Nice-to-Haves Hands-on experience with Veeam, UniFi / UISP, ConnectWise Manage / Automate. Familiarity with Group Policy and Active Directory environments. Passion for automation, documentation, and process optimisation.