Senior Service Desk Analyst (AU Retail, Office-based)

Schedule : 5 : 30 AM to 2 : 30 PM PHT (Rotating Shift)

What are we looking for?

• At least 3+ years’ experience in a service desk environment or call center.
• Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10. ITIL foundations are desirable.
• Exposure to ServiceNow, Salesforce, Active Directory, SharePoint, and Point of Sales (POS) is desirable.
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony, and mobile devices.
• Excellent customer service and technical & troubleshooting skills.

Nice to Have :

What will you do?

Join the awesome team and enjoy these benefits & perks :

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.