Service Desk Specialist – Cisco & Endpoint Management (Taguig, Philippines)

Job Description

Job Description Job Title : Cisco L1 Service Desk Support

Role : Independent Contractor

Candidates should be in Philippines

Exp : 3-4yrs

Work From Office Location : 1634 Taguig Metro Manila

Fluent in Mandarin / Korean / Japanese ( Language Skills )

(Independent Contractor role)

a candidate who can confidently take on a leadership role, with strong expertise in Endpoint Management and hands-on scripting experience.

To meet the client’s expectations for an L3 AEM role, candidates must have deeper technical exposure.

Company Overview

EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.

Job Description

Cisco L1 Service Desk Support

Role : Independent Contractor

Candidates should be in Philippines

Exp : 3-4yrs

Work From Office Location : 1634 Taguig Metro Manila

Fluent in Mandarin / Korean / Japanese ( Language Skills )

• Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Basic understanding of PC hardware set-up and configuration.
• Skilled in desk side support and PC break / fix including basic administration of Windows O / S and MAC OS.
• Basic knowledge of Active Directory, Messaging, User Profile Administration including Remote Troubleshooting, Installation and Uninstallation of applications etc. is a must.
• Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.
• Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10, Win7)
• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, MFD, Mobile & Tablets)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Good written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on-time.
• MCP and ITIL certification would be desirable but not mandatory
• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

Non-Technical

Requirements

mandarin L1 IT Desk Support, Japanese L1 IT Desk Support, Korean IT Desk Support, Active Directory, ServiceNow tool