Description
We are currently seeking a detail-oriented and experienced Planning Analyst . This role supports workforce planning by managing long-term capacity plans, maintaining accurate schedules, and creating data-driven forecasts. It ensures smooth coordination between teams, monitors personnel movements, and keeps internal systems consistently updated.
Responsibilities
- Perform 52-week capacity plan
- Update schedules & PLANNING
- Establish and maintain effective communication with internal and external customers
- Effectively verify active personnel and their movements within the organization
- Keep the company's internal systems updated in a timely manner : Tickets, Personnel Requisitions, databases, UAD tool
- Create and manage planning forecasts (Volume, TMO, Reducers, Attrition, RPC, Concurrency)
- Schedule the different intraday activities of each of the services.
- Workforce (RTA) : Minimum of 1 year of experience.
- Operations (Telephone Agent / Team Leader) : Minimum of 2 years of experience.
Requirements
Minimum of two years completed in a college program related to Industrial Engineering, Systems Engineering, or Business AdministrationUnderstanding Business MetricsKnowledge of Time ManagementStatistical and data collection skillsVerbal and written communication skillsInterpersonal leadership skills and relationship managementAdaptation to change and management under pressure, problem solving, achievement of results and continuous improvement