Service Delivery Manager
Trends Group, Inc.Makati, Metro Manila, Philippines30+ days ago
Job descriptionGraduate of any four- or five-year collegiate course preferably in the field of Information and Communication Technology At least 2 years of experience of being technical support engineer is preferred At least 2 years customer facing service delivery management or project management experience is preferred Fresh grads are welcome to apply Work related experience performing ICT Project Management and / or Service Management is preferred Preferably ITIL certified Basic ICT Knowledge covering network and information security an advantage
Responsibilities
- Involved in the creation Service Level Agreements
- Facilitates periodic evaluation and negotiation of SLA’s.
- Translates customer requirements into working instructions for Service Delivery.
- Mitigating and solving escalations with urgency and determination
- Provide regular update to customers for on-going activities such as Incident / Problem resolution, service request, activities related to Change Request, etc.
- Provide detailed reports related to service delivery performance
- Building and maintaining client relationships.
- Ensuring that quality services are delivered with regard to the agreed SLA.
- Manages delivery and lifecycle of services for business strategy development
- Identify and analyze issues based on feedback provided by customers and be able to formulate plans in eliminating bottlenecks
Qualifications
Minimum Education
Minimum Experience / Training
Competency
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Service Delivery Manager • Makati, Metro Manila, Philippines
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