Job Description
This is a remote position.
Schedule : Rotating shifts
Client Timezone : Central Time (Texas)
Client Overview
Join a dynamic financial education company that’s making a real impact through engaging YouTube content and innovative budgeting technology. This growing organization is dedicated to improving financial literacy and helping people achieve better financial wellness through accessible, high-quality educational content and practical budgeting tools. You’ll be part of a mission-driven team that values reliability, community safety, and maintaining positive online environments where financial education can thrive.
Job Overview
As the Social Media Content Moderation Team Leader , you’ll oversee a global moderation team responsible for maintaining safe, positive community spaces across YouTube, Reddit, Discord, and other platforms. Beyond direct moderation, you’ll manage workforce scheduling to ensure round-the-clock coverage, balance workloads, and quickly address coverage gaps. You’ll act as both a working moderator and a leader, guiding your team to deliver reliable, high-quality moderation while maintaining alignment with client goals. This role combines leadership, scheduling oversight, and operational excellence with direct involvement in day-to-day moderation work.
Responsibilities
Requirements
Proven experience in a supervisory or team leader role, ideally in social media moderation, customer support, or BPO.
Strong workforce management and scheduling skills, with the ability to balance global coverage needs.
Excellent English writing and communication skills.
Familiarity with YouTube Studio, Reddit, Discord, and platform-specific moderation tools.
High attention to detail for identifying inappropriate or spam content.
Strong organizational and problem-solving abilities.
Reliable internet connection and commitment to scheduled shift work.
Ability to manage independently while keeping clear communication with leadership and team members.
No financial background required—comprehensive training provided.
Benefits
Independent Contractor Perks
ZR_28257_JOB
Requirements
Proven experience in a supervisory or team leader role, ideally in social media moderation, customer support, or BPO. Strong workforce management and scheduling skills, with the ability to balance global coverage needs. Excellent English writing and communication skills. Familiarity with YouTube Studio, Reddit, Discord, and platform-specific moderation tools. High attention to detail for identifying inappropriate or spam content. Strong organizational and problem-solving abilities. Reliable internet connection and commitment to scheduled shift work. Ability to manage independently while keeping clear communication with leadership and team members. No financial background required—comprehensive training provided.
Team Leader • Manila, 00, ph