Head of Legal Shared Services

The Head of Legal Shared Services will lead the Manila-based Legal Shared Services (LSS) team within the global Law, Compliance & Government Relations (LCG) function. This role is responsible for ensuring seamless legal operations, fostering collaboration across regions, and aligning the LSS strategy with the overall global Law Department objectives. The ideal candidate is an experienced legal operations leader with strong strategic, organizational, and stakeholder management skills.

Key Responsibilities :

Leadership & Strategy : Provide direction and leadership to the LSS Manila team; develop and execute a strategy aligned with the global Law Department.

Operational Excellence : Establish and enhance processes, policies, and systems to drive efficiency, quality, and continuous improvement across LSS operations.

Resource Management : Oversee budgeting, staffing, and resource allocation to support sustainable operations.

Talent Development : Lead performance management, professional development, and training programs to build a high-performing legal support team.

Problem Resolution : Collaborate with global and regional stakeholders to address operational and organizational challenges.

Reporting & Communication : Provide regular reports on performance and progress to senior management and ensure transparent team communication.

Stakeholder Engagement : Build strong relationships with internal clients, ICS Manila, and external partners; act as the primary point of contact for all LSS-related matters.

Financial Management : Manage budgets, ensure cost efficiency, and support offshoring and financial planning initiatives.

Qualifications :

Education : Bachelor’s degree in Law or related field ; advanced degree or professional certification preferred.

Experience : Minimum 10 years of legal experience with significant exposure to legal operations, shared services, or leadership roles.

Leadership : Proven success in leading diverse, high-performing teams and managing cross-functional initiatives.

Skills :

Excellent strategic planning , organizational , and project management skills.

Strong financial acumen , including experience with budgeting and reporting.

Exceptional communication and interpersonal skills, with the ability to influence across all organizational levels.

Demonstrated ability to drive operational transformation and continuous improvement.

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