Operations Lead - Steer Success in Automotive Sales Support

Who are we seeking?

A hands-on Operations Lead who loves the floor, lives in the metrics, and lifts people up. You’re the kind of leader who can coach a diverse BPO team across sales / service / back office, keep SLAs green, and turn data into action—without losing the human touch. If you thrive in fast-paced ops and enjoy building high-performing, motivated teams, this role is for you

About us

We’re hiring on behalf of a leading, AI-powered automotive retail solutions provider . Our client helps dealerships boost customer engagement and sales through data, automation, and intelligent workflows. You’ll be based on-site in Alabang, Muntinlupa, leading a frontline team that powers day-to-day success.

What will you do?

• Lead daily performance : Own team KPIs (productivity, quality, adherence, efficiency); monitor live dashboards and intervene fast to protect SLAs.
• Coach for impact : Deliver 1 : 1s, side-by-sides, QA calibrations, and action plans that actually move the numbers.
• Run tight operations : Manage schedules, breaks, queues, and headcount coverage; enforce process and compliance.
• Solve problems early : Unblock escalations, remove bottlenecks, and flag risks with clear next steps.
• Report & improve : Publish daily / weekly / monthly performance reports; drive root-cause analyses and continuous improvement.
• Partner cross-functionally : Work with QA, Training, WFM, and HR to keep performance, people, and process aligned.
• Build culture : Recognize wins, keep morale high, and foster open communication and accountability.

Requirements

Hard skills

Soft skills

Education

Experience

Language

Benefits

What’s in store for you?