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Operations Supervisor (Reservations / Travel Booking)

TASQ Staffing SolutionsCebu City, Cebu, Philippines

30+ days ago

Job type

Quick Apply

Job description

Reservations Supervisor

Work Setup : Onsite (Cebu City)

Shift : Rotating / Shifting

Requirements :

Bachelor's degree in business administration, hospitality, or a related field.
At least 3 years of experience in reservations (flight / tours / hotel / rentals) with sales in a BPO / call center environment
At least 2 years in a supervisory / leadership role
Proficient in using GDS / reservation systems and tools
Available to start immediately

Key Responsibilities :

Team Management

Lead and supervise the reservations team to ensure smooth daily operations.

Monitor call handling, response times, and overall team productivity.

Schedule shifts and ensure adequate staffing levels to meet demand.

Operational Excellence

Ensure all reservations are processed accurately and in a timely manner.

Address and resolve escalated customer issues or complaints effectively.

Develop and implement standard operating procedures for the reservations team.

Performance Monitoring

Track and evaluate team and individual performance metrics.

Conduct regular coaching and feedback sessions to improve service quality.

Prepare and submit performance and operations reports to management.

Customer Experience

Ensure a seamless and positive customer journey from inquiry to booking.

Identify and implement strategies to improve customer satisfaction.

Collaborate with other departments to ensure a smooth customer experience.

Training and Development

Onboard new team members and provide comprehensive training on systems and processes.

Keep the team updated on company policies, new products, and industry trends.

Foster a culture of continuous improvement and learning.

System and Technology Oversight

Ensure the team efficiently uses reservation systems and tools.

Report system issues and coordinate with the IT department for resolution.

Provide input for system upgrades or enhancements to improve functionality.

Benefits :

Upon regularization :

10 VL, 10 SL, 5EL

HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)

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Supervisor Supervisor • Cebu City, Cebu, Philippines

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