Reservations Supervisor (Cebu)

Job Title : Reservations Supervisor

Location : Cebu City (Onsite)

Work Setup : Onsite

Shift : No Fixed Schedule

Job Overview

We are looking for an experienced and results-driven Reservations Supervisor to join our Cebu-based team. This role requires a strong background in reservations, customer service, and sales, with leadership experience and hands-on knowledge of GDS tools. The ideal candidate will oversee the daily operations of the reservations team and contribute to increasing bookings and enhancing the customer experience.

Key Responsibilities

• Supervise daily activities of the reservations team while ensuring adherence to operational standards and procedures
• Monitor and evaluate team performance, providing coaching and guidance to achieve departmental KPIs
• Manage and optimize the reservation process across various channels, ensuring timely and accurate bookings
• Collaborate closely with Sales, Customer Service, and Operations teams to ensure a seamless client experience
• Develop and implement strategies to drive occupancy, improve service delivery, and increase revenue
• Handle escalated customer concerns and resolve issues efficiently and professionally
• Prepare and present performance reports and booking trends to management
• Train new staff and ensure continuous upskilling of the reservations team
• Ensure compliance with internal policies and relevant industry regulations
• Utilize GDS tools (e.g., Sabre, Amadeus, Galileo, or similar systems) to manage reservations and maximize efficiency

Qualifications

Benefits (Upon Regularization)

10 Vacation Leaves (VL)

10 Sick Leaves (SL)

5 Emergency Leaves (EL)

HMO Health Insurance starting on the 4th month (Employee + 1 Free Dependent)