Customer Service Team Lead (Cebu) | Onsite

Work Setup : Onsite (Cebu)

Shift : No Fixed Schedule

Responsibilities :

• Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual / team performance and customer satisfaction
• Work closely with the team in achieving goals and targets
• Conducts coaching and constant motivation to deliver targets
• Hosting 1on 1's and team meetings
• Keeping up to date with business development and new product lines
• Manage day-to-day line activities, prioritize and make risk / impact assessments within existing processes and procedures towards achieving SLAs and sales quota
• Ensure training and development plans are maintained for all team members
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture

Qualifications :

Benefits :