Tenant Relations Lead

Position Summary :

The Tenant Relations Lead is responsible for the Tenant Relations management and enforcement of compliance with operating guidelines and

house rules of the mall.

Job Descriptions :

Merchants Assistance and Administrative Coordination

• Ensures facilitation and / or coordination of requirements of constructing tenants (new tenants and or renovating /

existing tenants) with the objective that tenants open on time under minimal supervision of superior.

a. Ensures timely and smooth turn-over of space to incoming (new tenants).

b. Advises tenants on mall requirements for renovating tenants (existing tenants).

c. Coordinates schedule of design briefing with incoming / existing tenant, Engineering and Leasing if necessary.

d. Conducts briefing on house rules for constructing / renovating tenants.

e. Act as liaison between tenant and Engineering on technical requirements.

f. Ensures completeness of Pre-construction checklist form.

a. Well versed in mall house rules and operating guidelines of other departments (Accounting, Sales Audit, Marketing and Security).

b. Ensures Completeness of Pre-Operations Checklist.

c. Well versed in the documentation requirements before store opening.

a. Knowledgeable of technical complexities of construction requirements.

b. Relays on time pertinent information to concerned parties

Account Management

a. Conducts egress briefing.

b. Observes timely turnover of space

c. Accomplishes Tenants Accountability Clearance Form (TACRF) within seven (7) days after receipt from Lease

Admin Section.

a. Operating tenants update (monthly)

b. Insurance update (monthly)

c. Weekly progress report on constructing and renovating tenants

d. Egress report

Job Qualifications :