Customer Service Representative for Telco Account

We are looking for enthusiastic, customer-focused individuals to join our growing BPO team. As a Customer Service Representative, you will be the first point of contact for clients, helping to resolve issues, provide product or service information, and ensure a positive customer experience.

Key Responsibilities :

Handle inbound and / or outbound customer calls, emails, or chats professionally and efficiently

Provide accurate, valid, and complete information by using the right tools and resources

Resolve customer complaints, follow up to ensure resolution

Maintain strong customer relationships by providing exceptional service

Document all customer interactions in the CRM system

Meet or exceed individual and team performance targets

Basic Qualifications :

Good communication skills (both verbal and written)

Willing to work onsite

Willing to work on a shifting schedule (including weekends / holidays if needed)

High School / Senior High School graduate (depending on the account)

What We Offer : Paid training

Competitive salary and incentives

Career growth and promotion opportunities

A fun and supportive team environment