Customer Service Representative

SUMMARY :

Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements, reduce customer complaints, and improve the quality of internal operations

QUALIFICATIONS

1. College level or short course / vocational diploma or equivalent

2. At least 1 year relevant work experience in Customer Service or similar field preferred.

3. Experience in E-Commerce, Logistics, or BPO is a plus.

4. Familiarity with CRM systems, SalesForce or Zendesk

KNOWLEDGE, SKILLS, & ABILITIES

5. Excellent written and verbal communication skills.

6. Excellent customer service and interpersonal skills

7. Ability to handle multiple projects simultaneously and work under pressure.

8. Knowledgeable in Microsoft Office and relevant software.

9. Strong background in Logistics Operations or E-Commerce.

10. Strong problem analysis and resolution skills