Campaign Deployment Specialist (WFH)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

As a  Campaign Deployment Specialist , you will support the CRM Campaign Management Expert Team, based at our headquarters in Berlin, Germany. You will be responsible for deploying CRM campaigns across multiple countries and brands, ensuring their successful execution with a strong focus on quality and timely delivery.

2.   Responsibilities and duties

• Deploying CRM campaigns, which involve audience segmentation, creating messages for various channels (email, app, SMS, etc.), and setting up journeys.
• Setting up and localizing automations, journeys, messages, and data extensions within the Salesforce Marketing Cloud (SFMC).
• Reviewing and testing to ensure campaign setups function as expected (quality assurance).
• Monitoring campaign send-outs and flagging any issues to the CRM Campaign Management Expert Team.
• Adhering to a defined quality assurance process and ensuring campaigns are deployed on time.
• Regularly reporting project progress to the CRM Campaign Management Expert Team and other stakeholders within the company.
• This role requires attention to detail, strong organizational skills, and the ability to manage multiple tasks to ensure the smooth and successful deployment of CRM campaigns.

3. Skills and preferred qualifications

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