Branch / Store Supervisor

The Branch Supervisor plays a crucial role in overseeing the daily operations of a specific branch within an organization. They are responsible for ensuring the smooth functioning of processes, adherence to company policies, and effective communication between branch employees and higher management.

Primary Duties and Responsibilities :

1. Sales and Profitability :

Review sales targets and performance regularly.

Analyze sales data to identify trends and opportunities.

Collaborate with the business development team to develop strategies for achieving targets.

2. Receiving and auditing of inward stock

Efficiently receive all incoming inventory shipments at the branch.

Conduct thorough audits of received stock to ensure accuracy and quality and follow the standards :

Correct qty per order

3 months from expiry

Issue IR damages and below standard merchandise and return items to supplier and ensure that it is properly accounted

Implement proper storage and labeling procedures for organized inventory management.

Collaborate with the procurement team to address any issues related to incoming stock.

Maintain accurate records of received

3. Audit and Financial Integrity :

Supervise and control of the warehouse system including approval of transactions .

Conduct regular WNL / route audits to prevent pilferage.

Implement control and Document audit findings and report to higher management.

4. Manpower Management :

Create a duty roster and ensure adequate staffing levels.

Address any HR-related issues promptly and in accordance with company policies.

5. Client Relations :

Assist and address clients' concerns and provide timely resolutions.

Collaborate with WNL and business development for upselling of pantry supply .

6. Communication and Reporting :

Maintain open communication channels with branch employees and management.

Prepare and submit daily performance report

Sales

Manpower attendance

Machine DNR

Cash report

Escalate any significant issues or deviations from targets to higher management.

7. Petty cash management

Adhere strictly to the organization's petty cash policy and guidelines.

Take responsibility for requesting replenishment of petty cash as needed.

Utilize petty cash exclusively for warehouse-related expenses in a responsible manner.

Seek approval for any non-routine or significant petty cash expenditures

8. Compliance and Policy Adherence :

Ensure all branch activities comply with company policies and regulations.

Conduct regular training sessions to educate staff on compliance requirements.

Monitor and enforce adherence to all relevant policies and procedures.

9. Emergency Response and Contingency Planning :

Develop and maintain a contingency plan for emergencies or disruptions.

Train staff on emergency procedures and protocols.

Ensure all necessary resources are available to respond effectively to any unforeseen events.

COVER SHIFT :

Performs any tasks assigned / directed to their subordinates in their absence