General Manager

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The Group General Manager oversees the strategic direction, overall operations, and profitability of all resort and hospitality properties under the group, ensuring world-class guest experiences while preserving the brand’s heritage and cultural identity. The role requires a dynamic leader who can balance operational excellence, brand consistency, and long-term business growth.

Duties and Responsibilities

• Develop and implement the overall business strategy, aligning each property’s operations with the group’s vision and goals.
• Lead and mentor key department heads to achieve financial, operational, and service excellence.
• Drive brand development and uphold the resort’s identity as a premier heritage and luxury destination.
• Oversee day-to-day operations of multiple properties, ensuring consistent quality standards across all guest services, accommodations, food and beverage, recreation, and maintenance areas.
• Monitor service delivery and ensure compliance with brand, safety, and environmental standards.
• Implement operational improvements to maximize efficiency and profitability.
• Develop and manage annual budgets, forecasts, and performance targets for all resorts.
• Analyze financial statements and key performance indicators to ensure sustained revenue growth and cost control.
• Identify new business opportunities, partnerships, and revenue streams.
• Maintain the highest standards of hospitality, guest satisfaction, and service excellence.
• Oversee implementation of guest feedback systems and ensure timely resolution of issues.
• Champion continuous improvement initiatives in guest experience and service innovation.
• Lead, motivate, and develop management teams to achieve organizational goals.
• Promote a strong culture of teamwork, accountability, and professional growth.
• Oversee manpower planning, recruitment, and training strategies across properties.
• Collaborate with Marketing and Sales teams to strengthen brand positioning and visibility in local and international markets.
• Support the development of promotional campaigns, events, and partnerships that highlight the resort’s cultural and heritage value.
• Maintain positive relationships with owner, investors, local government units, tourism bodies, and community stakeholders.
• Ensure that the resort group’s activities promote cultural preservation, sustainability, and community engagement.

Qualifications, Skills And Experience

Core Competencies

Seniority level

Employment type

Job function

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