Senior IT Support Specialist

Job Description

This is a remote position.

Job Highlights

Contract : Independent Contractor

Schedule : 40 hours per week during Arizona time zone business hours, Mon-Friday 9am-6pm Mountain Time

Client Time zone :   Arizona Time Zone

Client Overview

Join a thriving wellness and adventure company that has been making a positive impact for over two decades in the beautiful Southwest. This established organization has built a reputation for excellence while serving a dedicated community of practitioners and clients. With 23+ years of proven success, they offer the stability and growth opportunities that come with working for a mature, well-established business. You’ll be part of a supportive team environment where your technical expertise will directly contribute to enhancing client experiences and supporting the company’s continued growth in the wellness industry.

Job Description

This is an exciting opportunity to join a dynamic technical team as an IT Support Specialist, where you’ll play a crucial role in maintaining seamless technology operations while supporting the company’s exciting transition to cutting-edge systems. You’ll work closely with the lead technical team, handling essential maintenance and support tasks that keep operations running smoothly while they focus on innovative development projects. This position offers the perfect blend of technical challenge and client interaction, with opportunities to grow your skills in both established and modern CRM platforms during an exciting system migration period.

Responsibilities

• Monitor and maintain CRM system health by identifying error messages and coordinating with the technical lead for swift resolution
• Execute email marketing campaigns by scheduling and deploying targeted communications within the CRM platform
• Provide exceptional technical support to clients, including password resets and account assistance
• Deliver professional email responses to client inquiries regarding payments, account status, and platform navigation
• Offer patient, friendly phone support to clients who need extra guidance with technology
• Support critical system maintenance activities that ensure optimal platform performance
• Contribute to the exciting HubSpot migration project, gaining valuable experience with industry-leading CRM technology
• Collaborate with the technical team to streamline operations and improve client experience

Requirements

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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Requirements

Requirements : Demonstrated experience working with CRM systems and basic technical troubleshooting HubSpot experience strongly preferred (perfect timing for our platform migration!) Excellent written communication skills for professional client correspondence Comfortable with phone communication and ability to provide patient, friendly support Available to work during Arizona time zone business hours Detail-oriented mindset with strong problem-solving abilities Professional demeanor and genuine desire to help clients succeed Ability to work independently while collaborating effectively with technical team members