BPO QA Specialist (Offer up to Php35,000 packaged)

Client Profile : A leading global business process outsourcing (BPO) company with over 39 years of experience, providing technology solutions and process management services.

Position : BPO Quality Assurance Specialist

Industry : BPO

Location : Clark Pampanga

Salary : Php35,000

Schedule : Shifting schedule

Work Set up : Work on site

Benefits :

✨ Government mandated Benefits

✨ HMO

✨ 13th month pay

✨ Sick Leave Credits

✨ Vacation Leave Credits

Job Requirements :

✨ Bachelor’s Degree Holder

✨ Open for undergraduate

✨ At least 1 year of work experience as Quality Analyst in a call center setting.

✨ Experience working as Customer Service Representative in BPO industry

✨ Willing to work fully on site

✨Amenable to work at shifting schedule

Job Responsibilities :

✨ Handling inbound and outbound calls, messages and email

✨ Monitoring, evaluating, and improving service quality.

✨ Ensure compliance with company policies, client expectations, and regulatory requirements.

✨ Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.

✨ Collaborate with team leaders, managers, and trainers to implement quality improvement initiatives.

Recruitment Process : Online interview and Face to Face

✨ Initial interview

✨ 2nd interview

✨ Final interview

✨ JOB OFFER