Client Profile : A leading global business process outsourcing (BPO) company with over 39 years of experience, providing technology solutions and process management services.
Position : BPO Quality Assurance Specialist
Industry : BPO
Location : Clark Pampanga
Salary : Php35,000
Schedule : Shifting schedule
Work Set up : Work on site
Benefits :
✨ Government mandated Benefits
✨ HMO
✨ 13th month pay
✨ Sick Leave Credits
✨ Vacation Leave Credits
Job Requirements :
✨ Bachelor’s Degree Holder
✨ Open for undergraduate
✨ At least 1 year of work experience as Quality Analyst in a call center setting.
✨ Experience working as Customer Service Representative in BPO industry
✨ Willing to work fully on site
✨Amenable to work at shifting schedule
Job Responsibilities :
✨ Handling inbound and outbound calls, messages and email
✨ Monitoring, evaluating, and improving service quality.
✨ Ensure compliance with company policies, client expectations, and regulatory requirements.
✨ Managing and resolving escalations by coordinating with teams and implement quality control processes, perform quality assessments.
✨ Collaborate with team leaders, managers, and trainers to implement quality improvement initiatives.
Recruitment Process : Online interview and Face to Face
✨ Initial interview
✨ 2nd interview
✨ Final interview
✨ JOB OFFER
Qa Specialist • Clark Pampanga, Pampanga, PH