Back-Office CSR (US Healthcare)

ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

Census Management :

• Review and process the daily Census report from the Prior Authorization Department, including new admissions and patient transfers.
• Cross-reference patient information with the Medicaid portal to determine whether authorizations are required.
• Accurately enter all patient data regardless of authorization status.
• Tag and flag cases that require authorization for tracking and escalation.

Authorization Follow-up :

Requirements

Benefits

What can we offer you?

Our commitment to you