Customer Service Representative

About the role

Join our dynamic team as a Customer Service Representative at workrecruitmentpartner'. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Working in our modern call center based in Metro Manila, you will play a vital role in ensuring our customers have a positive experience with our company.

What you'll be doing

Responding to inbound customer inquiries via phone, email and chat in a professional and empathetic manner

Resolving customer issues efficiently and in accordance with company policies and procedures

Providing product and service information to customers

Documenting customer interactions and maintaining accurate records

Identifying opportunities to improve customer satisfaction and recommend solutions

Continuously developing your product knowledge and customer service skills

What we're looking for

Excellent communication and interpersonal skills, with the ability to build rapport with customers

Strong problem-solving and critical thinking skills to effectively handle customer inquiries

Customer-focused attitude and a commitment to providing outstanding service

Resilience and the ability to remain composed under pressure

Proficiency in English, both written and verbal

Prior experience in a customer service or call center environment is preferred

What we offer

At workrecruitmentpartner', we are committed to providing our employees with a supportive and inclusive work environment.

If you're ready to join a dynamic and supportive team, apply now to become our next Customer Service Representative.