URGENT!! Medical Allied College Grad. (6mos. CSR-BPO) Up to 30K

Job Responsibilities :

• Handle inbound and outbound calls from US-based healthcare customers
• Assist patients with appointment scheduling, billing concerns, and medical-related inquiries
• Provide accurate product / service information and resolve issues in a timely manner
• Use medical knowledge to understand customer needs and provide the appropriate solutions
• Document all customer interactions in the CRM system
• Collaborate with internal departments (e.g., claims, benefits) for proper case resolution
• Uphold HIPAA standards and data confidentiality