Senior Operations Manager- 4 to 10 years of BPO experience

Senior Operations Manager – Healthcare Account

Company : [Your Company Name]

Location : IT Park, Cebu (Onsite)

Position Type : Full-Time, Night Shift

Salary : Php 150,000 185,00

Start Date : ASAP

Job Summary

We’re seeking an experienced Senior Operations Manager to lead a healthcare account in a BPO setup. The ideal candidate will manage operations, ensure team efficiency, and maintain client expectations.

Key Responsibilities

Oversee day-to-day operations of the healthcare account

Lead and mentor a team of operations staff

Monitor performance metrics and drive continuous improvement

Coordinate with internal stakeholders and clients

Implement best practices to meet service-level agreements (SLAs)

Qualifications

4 to 10 years of BPO experience, preferably with healthcare accounts

Strong leadership and performance-management skills

Comfortable with onsite placement at IT Park, Cebu

Available for night shifts

Immediate availability is a plus