Customer Service Assistant (IT Park, Cebu)

COMPANY PROFILE : A global company leading in providing integrated platforms and smart technology. The company offers instant access to accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses.

Position : Customer Service Assistant (IT Park, Cebu)

Company Industry : IT Company

Work Location : Cebu City

Postal Code : 6000

Salary : Php20,000-Php25,000

Work Schedule : Flexible Working Schedule

Work Set Up : Work Onsite

BENEFITS :

✨Government Mandated Benefits

✨HMO

✨Vacation Leave

✨Sick Leave

✨13th Month Pay

JOB REQUIREMENTS :

✨ Open for High school diploma or equivalent education

✨ With at least 6 months – 2 years’ experience in customer service in a BPO set up is an advantage

✨ Willing to work fully onsite in IT Park Cebu

✨ Amenable to attend interviews

✨ Can start as soon as possible

JOB RESPONSIBILITIES :

✨ Oversee all incoming and outgoing customer chats, emails, and phone conversations.

✨ Professionally address consumer questions

✨Evaluate the client's needs and offer timely, effective solutions.

✨Collaborate with internal groups and voice concerns when needed.

✨Assist in coaching and integrating new team members.

✨ Stay informed about our organization's policies, products, and services.

✨When appropriate, suggest and upsell relevant products and services.

✨Other tasks may be assigned by immediate superior

RECRUITMENT PROCESS : (ONLINE / FACE TO FACE)

✨Initial Interview (Online)

✨Assessment (Face to Face)

✨Final Interview (Face to Face)

✨Job Offer