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BPO Team Lead (Travel) - Cebu City
TASQ Staffing SolutionsCebu, Cebu, PH30+ days ago
Job descriptionLead and motivate a team of Customer Service Representatives to achieve high performance levels and ensure excellent customer satisfaction Collaborate closely with the team to meet goals and targets Conduct coaching sessions and provide ongoing motivation to help team members achieve their objectives Organize one-on-one meetings and team discussions Stay updated on business developments and new product offerings Oversee daily team activities, prioritize tasks, and assess risks or impacts within existing processes to meet SLAs and sales quotas Ensure training and development plans are in place for all team members Apply performance management and disciplinary measures fairly and consistently as needed Support the Customer Care Director in achieving business goals and fostering a performance-driven culture Bachelors Degree or equivalent Minimum of 2 years experience in a Team Lead or Supervisory role managing people, preferably in a Call Center / BPO setting Strong leadership, coaching, and people management skills Excellent communication abilities
About the Position : Customer Service Team Lead (Cebu) | Onsite
Work Environment : Onsite (Cebu)
Shift : Flexible, no fixed schedule
Benefits :
- Generous Paid Time Off, including holidays
- HMO health insurance (coverage for the employee plus one free dependent)
- Clear opportunities for career growth within the company
- Competitive salary package
Responsibilities :
Qualifications :
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Bpo Team Lead • Cebu, Cebu, PH
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