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CSR (Undergraduate in Accounting) | HYBRID SETUP
TASQ Staffing SolutionsCebu City, Cebu, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionHybrid Work Set-Up (only 3x onsite per week) Quarterly Performance Incentives HMO Coverage on Day 1 plus 2 Free Dependents Comprehensive Life Insurance 20% Night Differential Vacation Leave and Sick Leave Credits Birthday Leave and Bereavement Leave Credits Respond promptly and professionally to customer inquiries through the product's ticketing system. Collaborate with customers to identify, replicate, and resolve product issues using various communication channels. Work closely with team members to deliver effective solutions and ensure customer satisfaction. Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions. Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume. Deliver exceptional customer service by maintaining a friendly, empathetic tone and providing timely, proactive responses to uphold high satisfaction scores. Conduct training sessions for new and existing customers via phone and email, and guide them in using the platform's knowledge base to ensure successful product adoption.
Work setup : Hybrid Work Set-Up (only 3x onsite per week) in Cebu City
Schedule : Graveyard shift / Shifting schedule
Role Requirements :
- Completed at least the 3rd year in college under management accounting, accounting technology, bookkeeping, or other accounting courses
- Must have at least 6 months of experience in phone-based (voice) customer service support (BPO, VA, etc.)
- Proficient in English, both spoken and written
- Familiar with general accounting fundamentals and accounting software (i.e., SaaS)
- Must have a stable internet connection at home
- Available to start immediately
Why Apply?
Responsibilities :
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Csr • Cebu City, Cebu, Philippines
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