Account Coordinator / BPO Team Leader (Manila -Hybrid)

OVERVIEW : STAFFVIRTUAL is looking for a detail-oriented and proactive Account Coordinator to support day-to-day operations, ensure smooth coordination between clients and internal teams, and help drive overall account success. The ideal candidate has strong organizational skills, excellent communication abilities, and a service-driven mindset.

DUTIES AND RESPONSIBILITIES :

• Oversee day-to-day operations of assigned teams.
• Monitor team attendance and ensure compliance with established policies.
• Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.
• Provide ongoing coaching and performance feedback.
• Address client and agent escalations promptly.
• Collaborate with cross-functional teams to optimize processes.
• Other tasks, as needed.

QUALIFICATIONS :

SHIFT SCHEDULE : GY

PERKS & BENEFITS :

NOTE : This is a hybrid / onsite setup. Anyone from the Philippines can apply and report to either our Pasig office or Cebu Office.