Account Manager

Responsibilities :

▪ The day-to-day management of clients’ campaigns

▪ Pro-active leadership that encourages teams to perform to the best of

their ability

▪ Regular communication and liaison with clients at a senior level

▪ The organization of client feedback

▪ Generating accurate reports and status notifications

▪ Pitching fresh and innovative ideas to clients

▪ Completing projects to a specific schedule and within an agreed budget

▪ Using your knowledge and skills to push clients, the team and the agency

in the most productive direction

▪ Hit sales targets and specific performance metrics aligned with business

strategies

▪ Manage account / s and develop positive working relationships with all

client touch points

▪ Resolve problems and handle complaints in a timely manner

▪ Drive client retentions, renewals, up-sells and client satisfaction

▪ Develop new business with new and existing clients, identifying areas of

improvement to meet targets

▪ Report on sales result on a weekly, monthly and quarterly basis and

suggest improvements

▪ Identify and approach potential clients

▪ Stay up to date with market trends and innovations to provide insights to

clients and within the team

▪ Create cost estimates based on rate cards and ensure approved margins

are followed

▪ Work closely with Finance on billing set-up and invoicing

▪ Work closely with Creatives in building decks and proposals

▪ Adhere to established processes and workflows

▪ Provide input on new processes and workflows as needed

▪ Focus on ensuring we maintain client service levels, operational

excellence and strategic insight

▪ Keeping oneself stimulated in order to achieve maximum productivity