QA Manager - Retail (Cebu) | Onsite
TASQ Staffing SolutionsCebu, Philippines30+ days ago
Job descriptionOverseeing Quality Assurance Programs : This involves establishing standards for customer interactions, monitoring and evaluating calls, chats, emails, and other interactions, and implementing screening programs to ensure adherence to quality standards. Agent Performance and Development : Providing feedback, training, and coaching to agents based on call evaluations, identifying strengths and areas for improvement, and supporting their career development. Process Improvement and Strategy : Identifying performance gaps, recommending and implementing solutions to enhance customer satisfaction, agent efficiency, and overall call center performance. Compliance and Auditing : Ensuring adherence to client standards, internal policies, and regulatory requirements through audits and compliance checks.
Nature Of the Account : Retail
Start Date : 15-Aug
Type of Support : Voice
Work Arrangement : 100% Onsite (Cebu)
Shift Schedule | Restdays : 24x7
Educational Requirement : Bachelor's Degree
Work Experience :
- Minimum 4yrs exp as a QA Manager in a any domain experiences (preferably in retail domain)
- Has understanding of quality methodologies (Lean six sigma, Kaizen, etc; preferable)
- Direct client management experience
Responsibilities :
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Retail Manager Cebu • Cebu, Philippines
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