Process Trainer - Cebu (start work by August 15,2025)
TASQ Staffing SolutionsCebu City, Cebu, Philippines30+ days ago
Job descriptionCurriculum Development : Design and develop training materials such as guides, manuals, presentations, and videos related to customer service skills, product knowledge, system usage, and company policies. Training Delivery : Facilitate training sessions through various methods like classroom seminars, workshops, and role-playing exercises for both new hires and existing agents. Performance Evaluation & Coaching : Measure training effectiveness through assessments and performance data, identify areas for improvement, and provide personalized coaching and feedback to agents. Needs Assessment & Collaboration : Partner with managers and leadership to identify skill gaps and training requirements, and develop strategies to address these needs.
Position Title : Trainer - Retail (Cebu) | Onsite
Account Type : Retail
Start Date : August 15
Support Type : Voice
Work Arrangement : Fully Onsite in Cebu
Shift & Rest Days : 24 / 7 schedule
Educational Qualification : College Degree
Work Experience :
- At least 1 year of experience as a Trainer
- Preferred : Retail background, but open to trainers for any customer service accounts
- Strong communication skills
- Ability to deliver training demos based on provided customer service approaches; having the skill to create training demos for handling time management is a plus
Key Responsibilities :
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Cebu Start By August • Cebu City, Cebu, Philippines
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