B2B Account Manager

ABOUT THE COMPANY :

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

ABOUT THE UNIT :

Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.

ABOUT THE JOB :

As an Account Manager you are expected to cultivate and nurture strong, long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock client, developing tailored solutions to meet those needs, and ensuring the successful delivery of services. With a focus on account management, business development and performance management while collaborating closely with Sales and Operational teams within Ninjavan Philippines

Main Duties :

• Assist the Senior Account Manager in building and maintaining strong relationships with existing clients.
• Coordinate with internal teams, including operations, middle mile / haul, and sort, to ensure smooth logistics operations for Ninja Restock client shipments.
• Maintain accurate records of client interactions, agreements, and service requirements.
• Monitor the progress of orders and shipments, ensuring timely delivery and addressing any delays or issues as they arise.
• Work closely with internal teams to address any service or operational issues that may arise, ensuring timely resolution to maintain client satisfaction.
• Escalate complex issues to the Senior Account Manager or appropriate stakeholders for further assistance and resolution.
• Support the Senior Account Manager in identifying upsell and cross-sell opportunities within existing client accounts.
• Assist in preparing sales presentations, proposals, and business reviews for client meetings.

Qualifications :

Why join us?

PI28531cc732da-30511-35461103