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Head Of Information Operations & Insights

BuscojobsMuntinlupa, Metro Manila, Philippines

2 days ago

Job description

Location : Philippines (Remote)

Employment Type : Full-Time, Permanent

Role Overview

We are seeking a dynamic Director of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high-quality information assets fuel global go-to-market success, while embedding predictive models and actionable insights into daily operations.

Overseeing a 20-member team, the Director will balance strategy and execution—driving process innovation, building intelligence capabilities, and ensuring excellence in delivery.

Key Responsibilities

Insights & Business Impact

Translate ICP / TAM segmentation into structured, actionable datasets that enable smarter targeting and improved conversion rates.

Partner with Product and Analytics teams to operationalize predictive and propensity models.

Deliver insights that directly improve lead prioritization, sales productivity, and downstream GTM performance.

Stakeholder Collaboration

Act as the single point of accountability for information delivery outcomes.

Work closely with Operations, Systems, and xDR teams to ensure alignment with pipeline and campaign priorities.

Anticipate risks, troubleshoot delivery challenges, and maintain strong cross-functional relationships.

People Leadership

Lead and develop a 20-person team including Leads, QA Specialists, and Information Agents.

Set clear KPIs, oversee performance management, and implement training and development programs.

Build a high-performance culture of accountability, continuous learning, and innovation.

Operational Excellence

Oversee daily execution of 50+ builds across Salesforce, ZoomInfo, Cognism, Launchpad, and Televerified.

Uphold rigorous quality standards in information enrichment, accuracy, and deduplication.

Drive automation and workflow optimization initiatives to improve efficiency and scalability.

Strategic Operations & Innovation

Design and evolve the information operations framework, including process architecture and resource planning.

Establish and maintain a centralized library of templates and taxonomies to promote consistency and reuse.

Continuously improve systems and practices to support long-term growth and scalability.

Success Metrics

Delivery Performance : ≥ 50 builds / day teamwide with ≥ 95% SLA adherence.

Information Quality : ≥ 90% title accuracy, 100% regional accuracy, ≤ 1% duplication.

Efficiency : ≥ 80% template reuse,

Insights :

Predictive datasets delivered on time, ≥ 80% aligned with conversion outcomes.

Team :

Qualifications & Experience

Proven leadership of large-scale B2B information or operations teams (15+ FTEs)

Strong expertise in segmentation, information sourcing, enrichment, and delivery workflows

Skilled in Salesforce, ZoomInfo, Cognism, and related platforms

Proficiency with SQL, Excel / Google Sheets, and BI tools (Tableau, Power BI, etc.)

Experience embedding predictive models into operational workflows

Excellent leadership, organizational, and stakeholder management capabilities

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