Customer Service Specialist (With Free Accommodation)

COMPANY PROFILE : This company helps customers and business to discover practical solutions to challenging supply chain and operational issues. They are operating in the industry for almost a decade now.

Position : Customer Service Specialist (With Free Accommodation)

Company Industry : Consultancy Firm

Work Location : Lapu Lapu, Cebu

Postal Code : 6015

Salary : Php30,000-Php50,000

Work Schedule : Nightshift Schedule

Work Set Up : Work Onsite

BENEFITS :

✨Government Mandated Benefits

✨HMO

✨Vacation Leave

✨Sick Leave

✨13th Month Pay

✨With Free Accommodation

JOB REQUIREMENTS :

✨ Open for Undergraduate candidate

✨ With at least 3 years’ experience in customer service in a BPO set up

✨ Willing to work fully onsite in Lapu Lapu Cebu

✨ Amenable to attend interviews

✨ Can start as soon as possible

JOB RESPONSIBILITIES :

✨ Use chat, email, and phone calls to manage incoming and outgoing customer communications,

✨Professionally respond to inquiries from customers

✨Assess the demands of the client and provide prompt, efficient solutions.

✨Work along with internal teams and raise concerns when necessary.

✨ Help with mentoring and onboarding new team members

✨ Keep up with the policies, goods, and services of our organization.

Recommend and upsell pertinent goods and services when it's appropriate.

✨Other tasks may be assigned by immediate superior

RECRUITMENT PROCESS : (ONLINE)

✨Initial Interview

✨Assessment

✨Final Interview

✨Job Offer